Terms & Conditions

1. Service Agreement

By booking or using any service provided by Byford Carpet Cleaning, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not proceed with booking our services.

These terms apply to all services we provide, including residential carpet and upholstery cleaning, commercial cleaning, end-of-lease cleaning, pet stain treatment, tile and grout cleaning, and flood/water extraction services.

2. Pricing and Payment

• Quotes: All quotes provided are estimates based on the information you provide. Quotes are valid for 30 days from the date of issue. Final pricing may vary if the actual job differs from the initial description (e.g., additional rooms, heavier soiling, or unexpected issues).
• Pricing: Our standard pricing starts from $40 per room (up to 13 m²) for residential carpet cleaning. Other services are priced based on area, condition, and specific requirements. All prices are in Australian Dollars (AUD) and include GST where applicable.
• Payment: Payment is due upon completion of the service unless otherwise agreed in writing. We accept cash, bank transfer, and credit/debit cards. For commercial clients, payment terms may be arranged in advance (e.g., 7-14 day accounts).
• Late Payment: Invoices not paid within the agreed timeframe may incur late fees or interest charges, and services may be suspended until payment is received.

3. Booking, Cancellations, and Rescheduling

• Booking: To book a service, contact us by phone, email, or through our website contact form. We will confirm your booking with a scheduled date and approximate time window.
• Cancellations: If you need to cancel a booking, please provide at least 24 hours notice. Cancellations made with less than 24 hours notice may incur a cancellation fee.
• Rescheduling: We understand that plans can change. If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate a new time that works for you.
• Emergency Services: For flood and water extraction services, we provide 24/7 emergency response. Emergency call-outs may incur additional charges depending on the time of day and urgency.

4. Service Limitations and Exclusions

While we strive to deliver excellent results, there are some limitations to what we can achieve:

• Pre-Existing Damage: We cannot repair or restore damage caused by burns, tears, colour loss, pet damage, or previous improper cleaning attempts. We will do our best to improve the appearance, but some issues may be permanent.
• Stains: We use professional-grade products and techniques, but not all stains can be completely removed. Factors such as stain age, type, and carpet fibre affect outcomes. We will always communicate realistic expectations before starting work.
• Drying Times: Typical drying times are around 4 hours in normal conditions, but this can vary based on humidity, temperature, ventilation, carpet thickness, and the level of soiling. We recommend keeping the area well-ventilated and avoiding foot traffic until dry.
• Flood Damage: For flood restoration, we cannot guarantee that all materials (e.g., underlay, timber, or drywall) can be saved. Our focus is on rapid water extraction and drying to minimize damage, but structural repairs may be needed.
• Furniture Moving: We will move small, light furniture items if requested. However, we do not move large, heavy, or fragile items (such as entertainment units, pianos, or antiques). Please arrange to have such items moved before our arrival, or we can work around them.

5. Liability and Insurance

• Insurance Coverage: We carry $20 million in public liability insurance to cover accidental damage or injury during our work.
• Reasonable Care: We take all reasonable care when providing our services. However, we are not liable for damage that was pre-existing, caused by defects in materials, or resulting from failure to follow our aftercare instructions.
• Claims: If you believe damage has occurred as a result of our work, please notify us immediately so we can investigate and, if appropriate, make a claim through our insurance. Claims must be reported within 7 days of the service date.
• Limitation of Liability: Our total liability for any claim arising from our services is limited to the amount you paid for that specific service, unless otherwise required by law.

6. Customer Responsibilities

To ensure the best possible results and a smooth service experience, we ask that you:

• Provide Access: Ensure we have safe and clear access to all areas to be cleaned, including parking for our van and equipment.
• Disclose Issues: Inform us in advance of any known issues, such as delicate fibres, permanent stains, water damage, mould, pet accidents, or other concerns.
• Move Fragile Items: Remove or protect fragile items, valuables, and personal belongings from the work area.
• Move Large Furniture: Move or arrange to have large, heavy, or valuable furniture items moved before our arrival (or we will work around them).
• Secure Pets: Ensure pets are secured in a safe area away from the work zone for their safety and ours.
• Ventilation: After cleaning, open windows and use fans to aid drying, and avoid walking on cleaned areas until fully dry.

7. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the results, please contact us within 7 days of service completion. We offer a complimentary re-clean if:

• The issue was caused by our work or workmanship
• You have followed our aftercare instructions
• The area has not been subjected to additional soiling or damage since our visit

Our satisfaction guarantee does not cover situations where the customer's expectations were unrealistic (e.g., expecting permanent stains to disappear entirely), or where the issue was pre-existing or disclosed before the service.

8. Dispute Resolution

If you have a complaint or dispute, we encourage you to contact us first so we can try to resolve it directly. Most issues can be resolved through open communication and goodwill.

If we are unable to resolve the matter to your satisfaction, you may contact Consumer Protection WA or seek advice from Fair Trading to discuss your options.

9. Governing Law

These Terms and Conditions are governed by the laws of Western Australia, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Western Australia.

10. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Byford Carpet Cleaning
📞 Phone: 0401 304 525
📧 Email: kevsybee@gmail.com
📍 Serving Perth Metro & Wheatbelt, Western Australia