Pet & Specialty Stain Treatment – Odours, Urine, Wine & More
Specialized treatment for pet accidents, urine odours, wine spills, coffee stains, and other stubborn marks. Safe for pets and kids, with guaranteed odour neutralization.
What to Do (and Not Do) When a Pet Accident Happens
This video explains the science behind pet urine damage, why DIY treatments often make things worse, and the proper professional approach to removing stains and odours permanently.
- Why urine soaks deep into carpet backing and underlay
- Common mistakes that push stains deeper or leave residue
- How professional treatment neutralizes odours at the source
- What to do immediately after an accident happens
The Hidden Side of Pet Accidents
When a pet accident happens on carpet, what you see on the surface is only part of the problem. Urine soaks through the carpet fiber, into the backing, and even into the underlay beneath. Over time—or when humidity rises—those trapped odours return stronger than ever.
Why pet stains are so challenging:
- Urine penetrates deep into carpet backing and underlay
- Standard cleaning only treats the surface, leaving odour sources below
- Humidity and warmth reactivate trapped urine crystals
- Pets return to the same spot because they can still smell it
- DIY sprays often push stains deeper or leave sticky residue
- Old stains may have permanently dyed the carpet fibres
Professional treatment neutralizes odours at the source, flushes out embedded crystals, and prevents recurring smells.
Why DIY Sprays Often Make It Worse
Store-bought pet stain removers promise miracles, but many actually create new problems. Some push urine deeper into the carpet, others leave sticky residues that attract more dirt, and a few can even bleach or discolour your carpet.
Common DIY Problems:
- Pushing Urine Deeper: Excess liquid from spray bottles can drive urine further into backing and underlay
- Residue Buildup: Many products leave sticky residue that attracts dirt and creates new stains
- Yellow Rings: Some chemicals react with carpet dyes, leaving permanent yellow halos
- Temporary Masking: Fragrances cover odours temporarily but don't neutralize the source
- Carpet Damage: Harsh chemicals can break down carpet fibres or discolour them
Our approach: We use professional-grade enzymes and neutralizers that break down urine crystals at the source, flush out contamination, and safely deodorize without damaging your carpet.
How We Treat Pet & Specialty Stains
Our proven process targets the source of the problem—not just the surface.
Locate & Assess
We use UV lights and moisture meters to locate hidden urine spots and assess how deep the contamination has spread.
Neutralize & Break Down
Professional-grade enzyme solutions break down urine crystals and neutralize odours at the molecular level.
Flush & Extract
We flush the affected area with hot water extraction to remove broken-down urine, contaminants, and odour sources from deep within the carpet and backing.
Dry & Deodorise
A safe, effective deodorizer is applied to ensure any lingering smells are neutralized. Carpets are left clean, fresh, and safe for pets and kids.
Before & After Gallery
See how professional stain treatment removes even the toughest marks and odours.
Service Details & Frequently Asked Questions
Everything you need to know about our pet and specialty stain treatment service.
Stains We Handle
We specialize in treating difficult stains that regular cleaning can't remove:
- Pet Accidents: Urine, vomit, feces, tracked-in mud
- Beverages: Red wine, coffee, tea, juice, soda
- Food: Grease, sauces, chocolate, berries, food dyes
- Household: Ink, markers, nail polish, blood, makeup
- Outdoor: Mud, dirt, grass stains, tree sap
Treatment Options
- Spot treatment: Individual stains and marks
- Area treatment: Multiple spots in one room
- Whole-home: Combined with full carpet clean
Common Questions
It depends on the stain type, how long it's been there, and what's been used on it previously. We can significantly lighten or remove most old stains, but some may have permanently dyed the carpet fibres. We'll assess each stain and be honest about what's possible.
No. We use professional-grade products that are safe for all carpet types and won't damage fibres or dyes. We pre-test in inconspicuous areas and adjust our approach based on your specific carpet.
Absolutely. Our enzyme treatments and deodorizers are pet-safe and child-safe once dry. We use biodegradable products that break down naturally and leave no harmful residue.
We use UV (black) lights and moisture meters to locate urine spots that aren't visible to the naked eye. This helps us treat all affected areas, not just the obvious ones.
We can guarantee we'll do our best, but some stains are permanent depending on the substance, age, and previous treatment attempts. We'll assess your stain honestly and tell you what to expect before we start.
Podcast: DIY Stain Removal Myths vs Reality
In this episode, we debunk common DIY stain removal myths, discuss why some household remedies actually make things worse, and share practical tips for dealing with spills before professional help arrives.
Ready to Remove Those Stains?
With 20 years of experience treating pet accidents, wine spills, and every kind of stubborn stain imaginable, we've seen it all. We use professional-grade products and proven techniques to remove odours and stains others can't.
Our Stain Treatment Guarantee: We'll be honest about what's possible before we start. If we can remove or lighten your stain, we will. If it's permanent, we'll tell you upfront.
