Frequently Asked Questions

We charge from $40 per standard room (up to 13 m²). Final pricing depends on the size of the area, level of soiling, and any additional services required (e.g., stain treatment, deodorising, furniture moving).

We provide free, no-obligation quotes. Just call us or fill out our contact form with details about your cleaning needs.

In typical conditions, carpets dry in approximately 4 hours without fans. Using fans or opening windows can speed this up to 2-3 hours.

Drying time can vary based on humidity, air circulation, carpet thickness, and the level of cleaning required.

Yes, absolutely. All our cleaning products are biodegradable, child-safe, and pet-safe. We use professional-grade solutions that clean effectively without harsh chemicals or toxic residues.

Once the carpet is dry, it's safe for children and pets to use as normal.

We can move light furniture (chairs, coffee tables, etc.) at no extra charge. We ask that you move larger items (beds, sofas, entertainment units) before we arrive, or we can work around them.

We place furniture tabs or foil under furniture legs to protect your carpet while it dries.

We serve all of Perth Metro and make monthly trips to the Wheatbelt. If you're in a regional area, please contact us to arrange a booking during our next scheduled trip.

We understand that plans change. We ask for 24 hours notice if you need to cancel or reschedule your booking. This allows us to offer the slot to other customers.

We recommend professional cleaning every 12-18 months for most homes. If you have pets, kids, or allergies, consider cleaning every 6-12 months.

High-traffic areas (hallways, living rooms) benefit from more frequent cleaning.

Yes! We clean area rugs, lounges, dining chairs, and mattresses. We use the same safe, effective methods as our carpet cleaning.

Note: Some delicate or antique rugs may require specialist treatment. Contact us for advice.

We can remove or significantly improve most stains, but some stains are permanent (e.g., bleach damage, old set-in stains, dye transfers). We'll always do our best and let you know what's achievable during the pre-inspection.

Yes, absolutely. We offer after-hours and weekend appointments to minimise disruption to your business operations. Just let us know your preferred time when booking.

Yes, we can arrange regular maintenance cleaning for offices, retail spaces, and other commercial properties. Contact us to discuss your needs and we'll create a tailored schedule and pricing plan.

Yes. We provide professional invoices, insurance certificates, and any documentation required for your records or compliance purposes.

While we can't legally guarantee bond refunds (as that's up to your agent and landlord), we clean to rental inspection standards and have helped thousands of tenants get their bonds back.

If the agent identifies any issues with our cleaning, we'll return and address them at no extra charge.

Book your clean for after you've moved out and removed all your belongings. This ensures we can clean all areas properly and the carpets have time to dry before the final inspection.

Allow at least 4 hours drying time before the inspection.

Yes. We specialise in pet urine treatment using enzyme-based neutralisers and deep extraction to remove odours from the carpet, backing, and underlay.

For severe or old urine contamination, we'll assess whether the backing or underlay needs additional treatment or replacement.

Many DIY products contain soaps or detergents that leave sticky residues. These attract dirt and create a yellow ring around the stain. They can also push the stain deeper into the carpet backing.

Professional hot-water extraction removes the stain and residue without leaving anything behind.

Yes, 24/7. We offer emergency flood and water extraction services around the clock. Time is critical in flood situations to prevent mould and permanent damage, so we respond as quickly as possible.

Call 0401 304 525 anytime for emergency assistance.

Drying time depends on the extent of water damage, but typically takes 2-5 days with the use of air movers and dehumidifiers. We monitor moisture levels throughout the process to ensure complete drying.

Most home insurance policies cover water damage from burst pipes, leaks, and some types of flooding. We can provide detailed invoices and documentation for your insurance claim.

Check your policy or contact your insurer for specific coverage details.