Privacy Policy

1. Introduction

Byford Carpet Cleaning ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.

We are a small, owner-operated carpet and floor cleaning business based in Perth, Western Australia. We take data protection seriously and handle your information with care and respect.

2. Information We Collect

When you contact us or use our services, we may collect the following types of personal information:

• Contact Information: Your name, phone number, email address, and street address
• Service Details: Information about your cleaning requirements, property type, preferred service dates, and any specific concerns or requests
• Payment Information: Bank details or payment method information when processing payments
• Communication Records: Records of phone calls, emails, SMS messages, and other communications with us
• Website Usage: When you visit our website, we may collect technical information such as your IP address, browser type, and pages visited through cookies and analytics tools

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide carpet cleaning, upholstery cleaning, tile & grout cleaning, flood response, and related services
• Communication: To respond to your inquiries, provide quotes, confirm bookings, and send service reminders
• Payment Processing: To invoice you and process payments for services rendered
• Customer Support: To address any concerns, handle complaints, and provide after-service support
• Business Improvement: To improve our services, understand customer needs, and develop new offerings
• Legal Compliance: To meet our legal obligations, such as tax reporting and insurance requirements
• Marketing (with consent): To send you information about our services, special offers, or seasonal tips (only if you have opted in to receive such communications)

4. Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who help us operate our business (e.g., payment processors, email service providers, website hosting). These providers are bound by confidentiality agreements
• Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request
• Business Transfers: In the unlikely event that we sell or transfer our business, customer information may be transferred to the new owner, subject to the same privacy protections
• Insurance and Claims: For flood and water damage services, we may share relevant information with insurance companies or loss adjusters to support your claim

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• Secure storage of physical and electronic records
• Access controls to limit who can view your information
• Regular review and update of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can ask us to correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to legal and business requirements
• Opt-Out: You can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools (such as Google Analytics and Meta Pixel) to:

• Understand how visitors use our website
• Improve website performance and user experience
• Track the effectiveness of our advertising campaigns

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our website.

For more information on how Google uses data, visit Google's Privacy Policy.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we keep customer records for up to 7 years for accounting and tax purposes.

9. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Byford Carpet Cleaning
📞 Phone: 0401 304 525
📧 Email: kevsybee@gmail.com
📍 Serving Perth Metro & Wheatbelt, Western Australia